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NEWS
Free Cancellation on Your SEIYON Car Rental: Book Now, Decide Later
Travel plans change. Flights get moved, meetings get cancelled, and sometimes the trip just doesn’t happen. That’s why SEIYON doesn’t charge a cancellation fee. Book your car early to lock in the best rates and choice of vehicles, and cancel if your plans change.
How Our Cancellation Policy Works
- No cancellation fee from SEIYON
- Cancel up to 24 hours before your scheduled pick-up time and get refunded
- Refunds go back to your original payment method
- Refunds take 7 to 14 working days to appear, depending on your bank
What Is Not Refunded
We keep the policy simple and honest, so here is everything you should know:
- Payment processing fee: our bank and payment provider charge a fee of 3% to 5% when you pay. This fee is not returned to SEIYON when we make a refund, so it is deducted from your refund. SEIYON does not keep any of it.
- Late cancellations: cancellations made less than 24 hours before pick-up are not refunded, because the car has been held for you and turned away from other customers.
- No-shows: if you don’t collect the car at the agreed time and don’t let us know, the booking is not refunded.
Booked Through a Travel Platform?
If you booked through Booking.com, Expedia, Klook, Trip.com or another platform, that platform’s cancellation policy applies. Please cancel directly through the platform where you booked.
Why Book Early?
- Better rates before peak seasons like school holidays, Deepavali, Christmas and Chinese New Year
- Better choice of cars, especially MPVs, SUVs and our Toyota Alphard and Hyundai Staria
- No risk, because you can cancel with no SEIYON cancellation fee up to 24 hours before pick-up
How to Cancel
- WhatsApp us with your booking reference, or
- Email [email protected] with your booking reference and name
- We’ll confirm your cancellation and process your refund
Need to Change Instead of Cancel?
If you only need to change your dates, pick-up time or car, contact us first. In many cases we can amend your booking instead of cancelling it, subject to availability.
Frequently Asked Questions
Is there a cancellation fee?
No. SEIYON doesn’t charge a cancellation fee. Only the 3% to 5% bank and payment processing fee is deducted, because it is not returned to us.
How late can I cancel?
Up to 24 hours before your scheduled pick-up time. Later cancellations and no-shows are not refunded.
How long does a refund take?
7 to 14 working days, depending on your bank.
I booked on Booking.com or Klook. How do I cancel?
Cancel directly through the platform you booked with. Their cancellation policy applies.
Can I change my dates instead of cancelling?
Yes, contact us on WhatsApp or email. Changes are subject to availability.
Book Your Car at KLIA
Pick up at KLIA Terminal 1 or klia2 and drive off with peace of mind.